It’s that crazy time of the year again where tickets for GTM go on sale. It can be quite a stressful time for many, especially if you’re a parent looking to purchase your child a ticket.
There are an increasing number of third-party websites such as Viagogo now scalping/reselling tickets unofficially for Groovin the Moo without our permission. Sadly each year there are a number of our music-goers falling into this trap and purchasing expensive tickets, leaving them bitterly frustrated by it all.
We’ve created a guide for everything you need to know about Viagogo, and the signs you should look out for before purchasing a ticket to GTM 2018.
WHAT IS VIAGOGO?
Viagogo is an unofficial online ticketing resale website.
The site enables people to buy and resell tickets to concerts, sporting events, theatre performances and music festivals. Sellers are able to set the ticket price, not always in accordance to the original ticket price set by a festival.
The site is usually listed at the top of a Google search, but that doesn’t mean it’s an official ticketing outlet!
Once on the website, you may see visual cues with flashy wording like ‘tickets almost gone’ prompting you to panic and make an impulsive purchase. DON’T DO IT!
WHAT AM I BUYING?
You think you may be purchasing a ticket to Groovin the Moo 2018, but this may not always be the case. There have been many cases of multiple ticket purchasers being sold duplicates of the same ticket, tickets not being delivered on time, the wrong ticket types being listed, and of course fake tickets being listed. There are also multiple hidden booking and delivery fees not mentioned until after purchase, which all make for a shady transaction.
WHO AM I BUYING IT FROM?
Essentially, you’re purchasing a ticket from a ticket scalper.
Ticket scalpers use this platform to make dodgy profits by excessively overcharging you for a ticket, generally over 100-300% higher than our original ticket pricing. The seller’s identity is never truly known by you before purchasing either.
IS IT SAFE?
We do not deem Viagogo to be safe. They are not an affiliated ticketing outlet of ours. Moshtix are our official online ticketing outlet. We cannot guarantee the legitimacy or safety of your purchase if you buy through a third-party site. We don’t want you being robbed hundreds of dollars and left without a ticket.
WHAT DO OTHER PEOPLE THINK OF VIAGOGO?
Our GTM alumni The Rubens have been quite outspoken regarding Viagogo and in the UK, members of parliament along with Ed Sheeran’s promoter went to the Viagogo head office and were turned down after they demanded answers about their business practices. In general, it’s a highly controversial website with questionable business practices. In December of last year, Fair Trading NSW announced Viagogo had claimed the top spot on their monthly complaints register and is officially NSW’s most complained about online trader, stating they receive hundreds of complaints and enquiries relating to dodgy tickets. The Australian Competition & Consumer Commission (ACCC) has launched it’s own investigation into the Swiss company and is taking them to court.
I’VE BOUGHT A TICKET, BUT IT HAS SOMEONE ELSES NAME ON IT? WILL I STILL GET IN?
If your ticket doesn’t match your ID, you will not gain entry to Groovin the Moo. Normally, if you purchase a ticket from a friend, they are able to log into their moshtix account and reissue the ticket into your name. With Viagogo, there is no direct contact with the person that is actually selling the ticket to you, so it can be an extremely difficult process, if not impossible to reissue the ticket into your name therefore making the ticket invalid.
I’VE BOUGHT A TICKET AND IT LOOKS FAKE. WHAT DO I DO?
Request a refund from Viagogo
Reaching out to their customer support has proven to be quite difficult for customers. Viagogo’s Terms & Conditions have a way around giving people their money back as they’re a platform connecting the buyer & seller, it’s not actually them facilitating the purchase *rolls eyes* but it’s worth getting in contact with them if you’ve been sold a fake ticket.
Verify ticket with moshtix
As all of our ticketing is run through moshtix, you may be able to submit a request to moshtix, asking them if they can verify the legitimacy of your ticket. However, bare in mind this could be a ticket that has been sold multiple times, once again making it invalid.
Consult your local police or the Australian Competition and Consumer Commission (ACCC)
If Viagogo are unable to offer you a refund, consider taking further action by calling your local police or filing a consumer complaint with the ACCC.
WHAT SIGNS SHOULD I LOOK OUT FOR SO I DON’T ACCIDENTALLY BUY OFF VIAGOGO?
Basically any sites that don’t direct you to gtm.net.au or moshtix you should not purchase from. (Soundmart Tours is also an official seller for Maitland, Canberra and Bunbury)
Viagogo have set up a dodgy Facebook page called ‘Australia & New Zealand Events’ and have started creating Facebook events for live music shows and festivals containing a ticket link that goes directly to their Viagogo website.
We urge you to stay away from getting sucked into these pages. The official Groovin the Moo Facebook event pages will ONLY be created by us, linking you to the official ticketing pages.
WHERE SHOULD I BUY MY TICKETS TO GTM?
The ONLY place you should be purchasing GTM 2018 tickets online from is gtm.net.au or moshtix, unless you’re purchasing a ticket off someone you know and trust. Soundmart Tours is also an official seller for Maitland, Canberra and Bunbury with their travel bundles.
TICKETS ARE SOLD OUT. HOW DO I GET A TICKET?
If you missed out on our pre-sale, fret not!
General Sale tickets go live for Wayville, Maitland & Canberra on the 6th Feb at 8AM local time & Bendigo, Townsville & Bunbury on the 7th FEB at 8AM [HERE]
Our official resale facility will once again be available when tickets for our shows are exhausted, so stay tuned to our socials for all the latest regarding our resale!
A friend you trust
If you have a friend and they would like to offer you their ticket, they’ll need to log into their moshtix account and select the ‘reissue ticket’ option to place the ticket into your name. This will incur a $6 fee and will be emailed to them.
Remember, when you see Viagogo, always say no no!