Groovin The Moo

Faqs

General FAQ

WHEN AND WHERE IS GTM ON IN 2019?

Friday 26 April – Wayville SA

Adelaide Showground

Enter via Leader Street, Wayville, SA 5034

 

Saturday 27 April  – Maitland NSW

Maitland Showground

Blomfield Street, Maitland, NSW 2320

 

Sunday 28 April – Canberra ACT

Exhibition Park in Canberra (EPIC)

Corner of Flemington Road & Northbourne Ave, Mitchell, ACT 2911

 

Saturday 4 May – Bendigo VIC

Bendigo’s Prince of Wales Showground

42 – 72 Holmes Road, Bendigo, VIC 3550

 

Sunday 5 May – Townsville QLD

Murray Sports Complex – Townsville Cricket Grounds

Mervyn Crossman Drive & Murray Lyons Crescent, Annandale, QLD 4811

 

Saturday 11 May – Bunbury WA

Hay Park

(off) Parade Road, Bunbury, WA 6230

CAN I GO TO GTM?

GTM is a licensed all ages event, however, we do recommend 16+. If you are under 16, we are still more than happy for you to come along, as long as you’ve cleared it with your parents.

Here are some tips from us:

  • Come with a good group of friends
  • Set up meeting points at the start of the day in case you get separated
  • We recommend you write down two numbers on your arm or on a piece of paper for your pocket/bag – best to include the number of one of your friends at the event and one adult who can help you out from home
  • Most importantly, look after each other

We are expecting a big excited crowd so GTM is not the best environment for small children, toddlers and infants.

NOTE TO PARENTS It’s up to you to consider whether the event is appropriate for your child. If you would like to discuss this with someone from our team please get in touch with us via: moo@gtm.net.au

HOW DO I BUY MY TICKETS?

Everyone who wants to come along needs to buy a ticket.

Tickets for Wayville, Maitland and Canberra will be on sale from 8am local time on Thursday 31 January 2019.

Tickets for Bendigo, Townsville and Bunbury will be on sale from 8am local time on Friday 1 February 2019.

Once an event is sold out, there will be no more tickets available.

You can buy your tickets online through Moshtix or through selected independent outlets. You can find a list of these outlets by checking your relevant region’s ticketing info section.

HOW MANY TICKETS CAN I BUY?

There is a limit of four (4) tickets per person. This applies when buying online and at our independent outlets too.

IF I LOSE MY TICKET HOW CAN I GET A REPLACEMENT?

If you bought your ticket online:

If you bought your ticket via Moshtix make sure you save or file your email that has the PDF ticket attached so you can re-print your ticket!

If you delete or lose your email that has the PDF ticket attached, all you have to do is log into your Moshtix account and head to “My Account” where you can re-print your ticket. Easy!

If you bought a hard ticket from an outlet:

Hard tickets purchased from an independent outlet need to be treated like gold – they cannot be replaced OR reissued!

WHAT TIME DOES GTM START AND FINISH?

Check out your event times below as these vary a little state to state.

In Wayville – Gates open at 11:00am with the first bands taking to the stage around 11:25am and the last band finishing around 11:00pm.

In Maitland – Gates open at 10:30am with the first bands taking to the stage around 11:00am and the last band finishing around 10:30pm.

In Townsville – Gates open at 10:30am with the first bands taking to the stage around 11:00am and the last band finishing around 10:30pm.

In Bendigo – Gates open at 10:30am with the first bands taking to the stage around 11:00am with and last band finishing around 10:30pm.

In Canberra – Gates open at 10:30am with the first bands taking to the stage around 11:00am and the last band finishing around 10:30pm.

In Bunbury – Gates open at 10:30am with the first bands taking to the stage around 11:00am and the last band finishing around 11:00pm.

CAN I LEAVE GTM AND COME BACK IN?

No. There are NO PASSOUTS for any GTM event, so make sure you bring in everything you’ll need for the day (including a jumper for when the sun goes down!). Don’t forget – we do offer cloakroom services for those who don’t want to carry everything with them all day.

CAN I BRING MY OWN ALCOHOL?

BYO alcohol is strictly prohibited. Security will be checking all bags and containers at the entrance and any alcohol found will be confiscated.

DRUGS AT GTM

Groovin the Moo does not condone any behaviour that may knowingly cause harm to an individual and encourages all patrons to take personal responsibility for their actions. 

There are risks associated with drugs including adverse health reactions and criminal charges. Be mindful that Police sniffer dogs regularly attend Groovin the Moo, so to ensure you won’t miss out on any of the fun don’t bring anything sniffable with you. 

If you’re feeling unwell or you notice someone else who might need assistance, please reach out to the closest GTM Event, Security or Medical team member immediately. GTM has a range of services on site and we’re here to help.  Familiarise yourself with our event facilities, which can be found in the navigation menu on the left hand side of this page.

CAN I BRING A WATER BOTTLE WITH ME?

We are more than happy for you to bring a sealed or empty plastic water bottle to GTM. If you forget your bottle don’t stress, you can go one better and purchase one of our GTM reusable water bottles to use all day at the event and every day after that!

We offer free water stations across the festival site for you to fill up your bottles throughout the day.

Please note; soft drink, juice, milk, energy drinks, flavoured water and sports water are not permitted to be brought into the festival.

CAN I BRING MY FOOD WITH ME?

Yes, food is welcome.

Feel free to pack a lunch, as long as it fits into your backpack. Please do not bring eskies, picnic blankets or baskets, folding chairs, glass containers, knives and any other bulky or sharp items. Security guards will be checking bags at the gate and will confiscate prohibited items.

I NEED TO BRING MY MEDICATION WITH ME, HOW DO I DO THIS?

If you need to bring in prescription or over-the-counter medication, you will need to make sure it is clearly labeled and preferably in it’s original packaging.

Please be aware security may ask GTM’s medical team to check your medication upon arrival.

If you’re unsure or have any questions, get in touch with GTM via moo@gtm.net.au

IS GTM ACCESSIBLE FOR EVERYONE?

Yes it is. Groovin the Moo accommodates for people with special needs, is wheelchair accessible and supports the companion program.

For specific event informations in regards to access for patrons with a disability or those who have special needs, please take a look at the Accessibility section of our website.

Please note: We are expecting a big excitable crowd so GTM is not the best environment for small children, toddlers and infants.

CAN I BRING MY CAMERA TO GTM?

First and foremost, please respect the privacy of all other patrons, artists and service providers at GTM when using your camera or mobile phone.

Professional still cameras (such as an SLR), professional video cameras (including go-pros), sound recording equipment and professional lighting and tripod set ups are not permitted at GTM without written authority from the Promoters.

  • Any patron with equipment of this description won’t be allowed to bring it in
  • It will be up to the patron to find somewhere to store it until the end of the event or choose to not enter the event

Small still cameras (including those with a recording function) and mobile phones are permitted for your own personal use, however:

  • Any photos or footage taken cannot be sold or published without written authority from the Promoters
  • Any photos or footage taken is to be used for your personal use only – sharing it with friends via uploading it to your personal Facebook and Instagram account is fine
  • But before you upload something to Facebook or Instagram, have a think about whether you’d be happy with someone else uploading that exact photo or footage of you. It might seem funny at the time, but possibly not the following day
CAN I BRING MY PET?

As much as we love animals, you cannot bring your pet to GTM. Service dogs are an exception. Please get in touch with us via tickets@gtm.net.au if you have any questions or enquiries about this.

CAN I CAMP AT GTM?

There is NO CAMPING at GTM. Check out the accommodation page to find some suggestions on where you and your friends can stay.

CAN I BUY ALCOHOLIC DRINKS AT GTM?

Patrons 18 years of age and over are permitted to buy alcohol at GTM, provided you bring valid photo ID with you.

The only forms of valid photo ID that will be accepted are a current passport, a valid Australian driver’s license with a photograph, or Proof of Age card or equivalent issued in an Australian state or territory.

CAN I BUY FOOD AT GTM?

GTM will have a diverse selection of mouth watering catering options to give you the sustenance you need to make it through until the end of the night!

You will find something to cater to all tastes from sweet to savory, from local providers to festival favourites (yes, that includes gozleme), a delicious selection of international flavours and a number of vegetarian and vegan options too!

If you have specific dietary requirements, we do recommend you play it safe and bring along some snacks to get you through incase our caterers can’t meet your needs.

If you’d like further information, please get in touch with GTM via moo@gtm.net.au

WILL THERE BE A CLOAKROOM AT GTM?

Yes there will be a Cloakroom. As GTM has a NO PASSOUT policy, please make sure you can stay to the end by bringing your warmies in with you, or pick a hoodie up from the merch tent. You can stash your things in the GTM Cloakroom for $5 until you need them. Terms and Conditions apply.

WILL THERE BE ATM’S ON SITE?

We do provide ATM facilities on site but they tend to be quite popular. All bars will have PayWave just in case you run out of or forget to grab some cash.

WILL THERE BE MERCHANDISE FOR SALE?

Yes. Bands will be selling their merch and there will be an exclusive range of GTM goodies available on the day.

Why not take your t-shirt along to the GTM Signing Tent to get it signed by a selection of artists from the line up?!

WHAT IF I LOSE A PERSONAL ITEM AT GTM?

The headspace helpdesk is the place to go to hand in a lost item you’ve found at the event, or to see if someone has handed in an item lost by you or a friend.

Items not collected at the end of the night will be retained at the event site by GTM for one (1) day post event then all valuables will be handed over to either the local Police or venue management depending on the show. Please check your show’s Festival Facilities page for further details.

Any non-valuable items (such as clothing) not collected by this time will be will be donated to a local charity organisation.

Check out GTM’s Facebook page after the event for details on how to collect any personal items found after the event has finished.

 

WHAT IF I LOSE MY FRIENDS AT GTM?

Make a meeting place BEFORE you get to GTM! The official Meeting Place at GTM is the big set times tower (you can’t miss it). If you want to make a second meeting place – we recommend the headspace helpdesk.

Another tip? Don’t rely on your mobile phone! The battery may run out or reception may be hard to get. We recommend you write down two numbers on your arm or on a piece of paper for your pocket/bag – best to include the number of one of your friends at the event and one adult who can help you out from home.

WHAT IF IT RAINS?

GTM will go ahead rain or shine.

If it looks like it’s going to rain, by all means bring a poncho or rain coat and your gumboots, but please leave the umbrella (all kinds) at home.

CAN MY BAND PLAY AT GTM?

GTM loves hearing from emerging and local artists! Best thing to do is get your music up on triple j Unearthed and who knows what might happen.

CAN I VOLUNTEER AT GTM?

Thank you for the offer, but GTM works with a range of local volunteer groups already.

CAN I WORK AT GTM?

We’re always happy to hear from people wanting to be involved with GTM! Check out our contacts page to see who you should talk to.

Don’t forget, when getting in touch ALWAYS let us know which event you’d like to work at and include your resume.

Ticketing FAQs

HOW MUCH ARE GTM TICKETS?

GENERAL ADMISSION: $129.95 (incl. booking fees)

UDDER MAYHEM: $179.95 (incl. booking fees)

WHERE CAN I BUY GTM TICKETS?

Online from www.gtm.net.au or Moshtix

By Phone from Moshtix on 1300 GET TIX (438 849)

In Person from your closest Moshtix outlet or an official independent outlet (check the Ticketing menu via the left hand side of this page)

PLEASE NOTE: All tickets purchased online for GTM are ‘print at home’ e-tickets that will be emailed to you after making the purchase. You need to print the attached PDF file or save it to your smart phone and bring it along on the day.

HOW MANY TICKETS CAN I BUY?

There is a limit of four (4) tickets per person. This applies when buying online and at our independent outlets too.

I BOUGHT MY TICKETS ONLINE, HOW DO I GET A HARD COPY OF MY GTM TICKETS? 


Your individual tickets will be sent to your nominated email address, as a PDF file attached to your booking confirmation email.

These tickets can be opened printed in either black and white or colour, just make sure that the barcode and all names and dates of birth are visible. Or you can display the PDF file on your smart phone and that can be scanned at the gates. Handy tip, make sure your phone is charged and in case of limited 3/4G signal, we recommend saving a copy of the ticket to your phone image gallery.

CAN I POST A PHOTO OF MY TICKET ON SOCIAL MEDIA?

As excited as you might be GTM advises NOT to post a photo of your ticket with the barcode visible on any social media sites.

I DIDN’T RECEIVE MY TICKETS VIA EMAIL, WHAT SHOULD I DO?


Log in to your Moshtix account used for the purchase and select ‘Show My Ticket’ for the relevant event. You then have the option to view the ticket in your browser, download or resend them to an email.

Still need help or you need to change your information on the e-ticket? Please get in touch with Moshtix via the Support tab on their website: tixsupport.moshtix.com.au

CAN I REFUND MY TICKET?

Tickets to GTM are non-refundable. If the event is cancelled a refund will be processed. Don’t worry, you will be contacted with instructions on what to do if this happens.

CAN I GIVE MY TICKET TO A FRIEND IF I CAN’T GO? 



Yes, BUT if you purchased your ticket via Moshtix you need to change the ticket into your friend’s name. It costs $10.00 and the person who originally purchased the ticket must log in to their Moshtix account used for the booking.

If you have any problems please get in touch with Moshtix via the support tab on their website: http://tixsupport.moshtix.com.au

If you purchased a hard copy ticket from a GTM outlet, you can simply give that hard ticket to your friend.

CAN I SELL MY GTM TICKETS ON VIAGOGO, EBAY OR GUMTREE?

No, absolutely not.

GTM tickets may not be re-sold as a commercial transaction under any circumstance. Cattleyard Promotions reserves the right to void any tickets without compensation if the original purchaser has sold them. The new ticket holder may be refused entry or be evicted from the venue. This measure, although extreme, is to combat scalpers.

SHOULD I BUY A GTM TICKET FROM VIAGOGO, EBAY OR GUMTREE?

We don’t recommend this.

GTM does not recommend purchasing tickets through any unofficial channels such as Viagogo, eBay or Gumtree and cannot guarantee a patron entry into the event with a ticket purchased via one of these channels. Check out our article on ViaGoGo for more info.

IF I LOSE MY TICKET HOW CAN I GET A REPLACEMENT?

If you bought your ticket online:

If you bought your ticket via Moshtix make sure you save or file your email that has the PDF ticket attached so you can re-print your ticket!

If you delete or lose your email that has the PDF ticket attached, all you have to do is log into your Moshtix account and head to ‘My Account’ where you can re-print your ticket, easy!

If you bought a hard ticket from an outlet:

Hard tickets purchased from an independent outlet need to be treated like gold – they cannot be replaced OR reissued!

DO I NEED TO BRING MY ID?

If you’re UNDER 18

And you purchased your tickets from Moshtix you just need to bring one of the below as proof you are the ticket holder;

  • ATM card
  • School card
  • Library card
  • Bus pass
  • Or some other form of ID that has your full name on it

If you purchased a hard ticket – you don’t need to worry about ID as the ticket doesn’t have your name on it.

If you’re OVER 18

If you purchased any type of ticket to GTM and you’re over 18 and you would like to access the bar – YOU NEED TO BRING VALID PHOTO ID.

Valid photo ID includes one of the following:

  • Current Australian driver’s license
  • Current Passport
  • Current state issued Proof of Age Card or equivalent issued in an Australian state or territory

GTM advises NOT to bring any original documents such as your birth certificate

Choose Location

Wayville

Maitland

Canberra

Bendigo

Townsville

Bunbury